Monday, July 04, 2011

CRM Router and Exchange 2010

To configure the CRM Email Router with Exchange 2010 you need to do the following. Not all of these points are clearly documented on the internet.

  1. Create a mailbox (
  2. Set password never to expire
  3. Ensure that the mailbox is not hidden from the address list
  4. Login to above mailbox
  5. Enable impersonation with the following Exchange Management Shell command
    • New-ManagementRoleAssignment –Name: "ApplicationImpersonation-CRM Router" -User: "" –Role:"ApplicationImpersonation"

  6. [Optional] See for EMS commands to limit the scope of the CRM_Router user account
  7. Configure the CRM Email Router as per
  8. Ensure that is a CRM System Administrator level account.

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