CRM Router and Exchange 2010

To configure the CRM Email Router with Exchange 2010 you need to do the following. Not all of these points are clearly documented on the internet.

1. Create a mailbox (CRM_Router@domain.com)
2. Set password never to expire
3. Ensure that the mailbox is not hidden from the address list
4. Login to above mailbox
5. Enable impersonation with the following Exchange Management Shell command

New-ManagementRoleAssignment –Name: "ApplicationImpersonation-CRM Router" -User: "CRM_Router@domain.com" –Role:"ApplicationImpersonation"

6. [Optional] See http://blogs.msdn.com/b/crm/archive/2009/12/21/how-to-configure-microsoft-dynamics-crm-4-0-e-mail-router-on-premise-with-microsoft-exchange-server-2010.aspx for EMS commands to limit the scope of the CRM_Router user account
7. Configure the CRM Email Router as per http://snackbox.microsoft.com/pages/snackdetail.aspx?itemId=152&userId=&caid=&csId=%257b4c712394-1373-4d8e-b85e-369111823def%257d%2540%257b4a9965c4-db36-4193-9e83-32347ea3b0f1%257d
8. Ensure that CRM_Router@domain.com is a CRM System Administrator level account.